DO YOU HAVE QUESTIONS ABOUT YOUR LUKE BRYAN FAN CLUB MEMBERSHIP, TICKET PRE-SALES, MEET AND GREETS OR ANYTHING ELSE? CHECK OUT OUR ANSWERS TO FREQUENTLY ASKED QUESTIONS BELOW. IF YOU STILL HAVE A QUESTION, PLEASE DON'T HESITATE TO CONTACT US.
General Fan Club Policy:
General Pre-sale Policy:
Ticket Resale Policy:
General Meet and Greet Policy:
FREQUENTLY ASKED QUESTIONS
How do I contact Customer Service?
How do I get an autograph, visit, call, or shout out from Luke? Unfortunately, due to the increased number of autograph/special request inquiries we are unable to accommodate any at this time.
Can I write Luke a letter? We no longer have a fan mail address for Luke.
What should I do if I lose my username/password?
How do I find out about upcoming presales? We will announce presales with an email to a 250 mile radius of the venue. The presale is almost always the same week as the public on sale so keep an eye out for that as a hint. If you're not in the radius, we also post about it in the news section the week of the presale.
If I place two orders, can my seats be placed together? Seat locations are assigned on a first-come first-served basis. We cannot guarantee that separate orders will be located next to each other.
What forms of payment do you accept? We accept Visa, MasterCard, and American Express.
Hey, what is this charge? That pending charge is just what happens when we ask your bank if we're allowed to charge your card (ie. authorization). These authorizations will disappear in just a few days. If your order is declined you might see multiple authorizations, they will also disappear in a few days.
Can I add more tickets to my order? No. All orders are final. If you need to buy more tickets, you will have to place a separate order.
Help! I haven't received my tickets! What do I do?
How do I find out my actual seats for the show?
What documents will I need to pick up my tickets? All Will Call tickets will be in the name specified when you place your order. This person must provide photo identification. If there are any problems, the credit card that the tickets were purchased with and a printout of the confirmation email are very helpful.
When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets.
Can somebody else pick up my tickets at Will Call? No. Will Call tickets must be picked up by the person whose name is used to place the order. No exceptions.
What if the credit card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID to claim your tickets at Will Call. If you are unable to bring the actual credit card used to purchase the tickets, you may use the last 4 digits of the card to reference your order.
Can I change the pick-up name on my Will Call order? In cases of emergency only that require someone else picking up your tickets at Will Call, you must contact our Customer Service Department at firstname.lastname@example.org at least one week prior to the show date. The person picking up tickets must have the original email confirmation for the ticket order.
What happens if the event is canceled or rescheduled? If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order).
How do meet and greets work? 18 meet and greet passes are given out per show (unless noted otherwise), and are posted in the fanclub about two weeks before show date. They are given out on a first come, first served basis.
Why won't my order process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. If you still unable to place your order, please copy the error you are experiencing and email it to email@example.com.