How do I find out about upcoming ticket presales?
We will announce presales with an email to a 150-mile radius of the venue. The presale is almost always the same week as the public on sale so keep an eye out for that as a hint. If you're not in the radius, we also post about it in the news section the week of the presale.
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.
Hey, what is this charge?
That pending charge is just what happens when we ask your bank if we're allowed to charge your card (ie. authorization). These authorizations will disappear in just a few days. If your order is declined you might see multiple authorizations, they will also disappear in a few days.
Can I add more tickets to my order?
No. All orders are final. If you need to buy more tickets, you will have to place a separate order. Keep in mind, members are limited to 4 tickets per show.
How do I cancel my order?
This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
What happens if the event is canceled or rescheduled?
If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order).
Before traveling to the show, please confirm the event with the venue. If the show is canceled, you will receive a full refund for the face value of the ticket(s).
How do meet and greets work?
18 meet and greet passes are given out per show (unless noted otherwise), and are posted in the Fanclub about two weeks before show date. Winners are chosen randomly from the list of entrants. Click here for more info
Why won't my order process?
The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. If you still unable to place your order, please copy the error you are experiencing and email it to firstname.lastname@example.org
Help! I haven't received my tickets! What do I do?
In order to reduce scalping, your tickets will NOT be mailed to you unless otherwise specified during the sale. You may pick them up at will call on the day of the show.
I can't find my ticket confirmation email!
To reprint your confirmation, visit tickets.lukebryan.com
and click "Your Account." Login with the account you created when you purchased the tickets and you will find your order there!
What documents will I need to pick up my tickets?
All Will Call tickets will be in the name specified in the BILLING ADDRESS when you placed your order. This person must provide photo identification. If there are any problems, the credit card that the tickets were purchased with and a printout of the confirmation email are very helpful.
When can I pick up my tickets?
You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one or two hours before show time as the standard time to pick up Will Call tickets.
Can somebody else pick up my tickets at Will Call?
No. Will Call tickets must be picked up by the person whose name is used to place the order. No exceptions.
What if the credit card I used to purchase tickets was not my card?
Always be sure to bring your confirmation email and photo ID to claim your tickets at Will Call. If you are unable to bring the actual credit card used to purchase the tickets, you may use the last 4 digits of the card to reference your order.
Can I change the pick-up name on my Will Call order?
In cases of emergency only that require someone else picking up your tickets at Will Call, you must contact our Customer Service Department at email@example.com at least one week prior to the show date. The person picking up tickets must have the original email confirmation for the ticket order. Any requests after that time are not guaranteed to be filled.